Okay, so I was on my Roku watching TV when it just goes into a black screen, tried everything, and reset all cables plugged in. NOTHING WORKS. This is sad because I got this 2 months ago and it is just a black screen nothing happens and the power light the red one on the tv, when I press a button on the remote it flickers, Please help Im counting on you all
Sorry to hear about the issue you are experiencing with your Roku device. We're here to help. Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Have you tried the suggested steps provided on the link above for No picture on your TV and see if it helps clear the issue you are experiencing? To clarify, are you seeing a Red Light Solid in front of your device or a Red Light Flashing?
The FLASH RED shows when your device has insufficient power, the RED LIGHT IS SOLID (not flashing) your device is overheating. Be careful! The unit may be hot. Unplug and remove your device immediately and refer to: go.roku.com/tempcheck.
Keep us posted on what you find out. And kindly, include the serial number of your Roku device so we can look into this further. It can be found printed on the bottom or back of the device.
We're glad you are here so we can best assist you. Would you mind giving us more details regarding your concern? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
Please let us know any additional information you may have that would be helpful for our team looks into this problem.