Solving playback issues

[ontherun]

Music "Playback Error"

1 - 4200X ran music for 3 days never stopped
1 - 4230X ran music for 3 days never stopped
1 - 4640X ran music for 3 days never stopped

The above status were run on all 3 TV's

2 Roku Streaming Sticks

1 TCL Roku TV 75S555 - 75" class: 74.5" diagonal
Software Version; 12.5.5
Build: 4174

1 RCA LED LCD TV
Software Version; 12.5.0
Build: 4178

1 JVC LED LCD TV

Plex Version: 1.32.8.7639
Served On Dell

Device name 3rd-stone010
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

When I switched back to the original Setup:

1 TCL Roku TV 75S555 - 75" class: 74.5" diagonal (internal Roku)
The Same problem occurs, set to all music and shuffle
Plays between 1 - 4 songs and stops with an error message

"Playback Error"
Please check that this file exists and the necessary drive
is mounted.

[RokuJohnB]

Hi @ontherun,

Welcome to the Roku Community!

We'd love to take a closer look into this issue that you're experiencing. May we know what troubleshooting steps you have taken so far? Is this happening on all contents or channels, or is it isolated? (Specify) Do you have any other device(s) connected to your TV? (e.g., speakers and other sound systems)

We look forward to hearing from you soon.

Thanks,

John

[ontherun · Accepted solution]

The issues are with the Roku unit itself. 

I tested on 3 different TV's

RCA, JVC and a TCL Roku TV.  All where tested with, Roku Models 4200X, 4230X, 4640X for 3 days continues audio play with no error.

The TCL Roku TV using the internal Roku - Failed audio play back with in 1 to 4 music tracks.

TCL Roku TV reset not using internal Roku.  Using Roku Streaming Stick + x2 units both failed audio with in a few playback tracks.

RCA and JVC TV's using Roku Streaming + Sticks (New) units failed audio with in a few playback tracks.

Summary:  All 3 TV's worked with the older units Roku Models 4200X, 4230X, 4640X

TCL Roku, failed with internal Roku, but worked with Roku Models 4200X, 4230X, 4640X

RCA and JVC TV's failed audio playback using Streaming Stick +'s

I hope this is helpful.

2nd Test: Same results as above.

Playback Error
We're unable to play this track, make sure
the server is running and has access to this
track.

Album: Ultra Rare Trax Vol. 1 - 3
Retry = it opens the track and goes
back to warning.

Next I closed plex and reopen and played
the same album and it played the whole
album without an error.

Plex - Version 1.32.8.7639
Plex Pass - On

Device name 3rd-stone010
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

[RokuJohnB]

Hi @ontherun,

Thank you for keeping us posted!
We will be more than happy to assist you further. Please check out this support article here on how to resolve a channel playback issue.

We hope this helps.

Best regards,

John

[ontherun]

"Playback Error"
Please check that this file exists and the necessary drive
is mounted.

Changed network Connection From Wireless to Wired
Both rated Excellent: Same Error

Restart router: Powered down TV, Powered on TV after router reset, Loaded Plex and started Music,
Played 4 tracks before the same error occurred. Exited error: Tried restart,
Next and Stop, twenty back to Music but would not play a album or track until I
waited about 60 seconds, then it played a different album track. From the available
121803 tracks. Manually started the album and song that created the error and it
played all the way to end of track and about 4 more then the error.
Started random music again and..... Same error after 2 tracks.

Restarted Roku device: After system reset I restarted random tracks again played 2 tracks then
the same ******* error!

Remove the channel: There is no Remove for Channel for Plex (no uninstall on Roku)
Plex Version 7.13 Build 9
Options: Move App
Restart App
Manage Subscription
Check For Updates
Close
Fixed Found (I hope):
Went to the Plex icon and I opened see settings and did not find a Remove channel. So
I start opening all the menu chooses Move App
Restart App
Manage Subscription
Manage Subscription renew
auto-renewal needs to be re-enabled
Check For Updates
Close

The fix was easy once it was located, because the auto-renewal was off for
Plex. It was causing the issue with locating files. All three TV's Have
been playing music all night.

Thanks for all the tips and where to look.