Solving playback issues

[southcamp]

Hello everyone!

Since a couple of days I am a new owner of a Roku Express 4K. It is connected to my Samsung HT-E5500 AVR. However, now Dolby is not playing, only stereo. Before that I had a Fire TV Stick 2nd gen. and everything worked fine. The AVR is supposed to be able to handle DD and DD+ and DTS.

In my Roku audio options it says DD and DTS is available. Everything is on auto, the noise level reduction is off and so is also the Roku sounds.

Whereas in my WOW TV App on the Fire Stick I was able to choose German 5.1 as a soundoption, the WOW TV App on the Roku only shows the languages Englisch and German without 5.1.

Does anyone have an idea? Latest software is installed.

Thanks in advance and kind regards

southcamp

[RokuAnjelie]

Hi @southcamp,

Thank you for posting here in the Roku Community.

We understand that your Dolby Digital is not playing when you try to connect it to your Samsung HT-E5500 AVR. No Worries! We'll be happy to assist you.

Please confirm if the device is connected directly to your TV. Have you made any attempts to resolve the issue while connecting it?

Please keep us posted!

Thanks,

Anjelie

[southcamp]

Hello!

The device is directly connected to the Samsung AVR, not the TV. I tried to change settings etc., but nothing worked.

Regards

southcamp

[RokuERey]

@southcamp,

We are really grateful that you have provided us with these details and have been keeping us updated.

We'll have reinforcement from our Support team for further assistance on this. Please keep an eye on your email address, as they will reach you from there.

Let us know if there's any other related issue that we can further look into.

Thanks,

Rey