Solving playback issues

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MaggieSB
Newbie

Audio from channel I selected, but video from a different channel. Help!

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Someone please help this clueless old lady. 
I clicked onto the “sling” thing on my Roku tv but decided NOT to watch it. 

went to another channel and I can hear the audio but the Sling screen is still there and I don’t know how to remove it.  

any advice? 

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AvsGunnar
Community Streaming Expert

Re: Audio from channel I selected, but video from a different channel. Help!

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@MaggieSB 

Whenever having an issue with a Roku device or RokuTV, first thing to try is a Restart.

Either unplug it and plug it back in or go to Settings/System/Power/System Restart or Settings/System/System Restart depending on the device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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AvsGunnar
Community Streaming Expert

Re: Audio from channel I selected, but video from a different channel. Help!

Jump to solution

@MaggieSB 

Whenever having an issue with a Roku device or RokuTV, first thing to try is a Restart.

Either unplug it and plug it back in or go to Settings/System/Power/System Restart or Settings/System/System Restart depending on the device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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MaggieSB
Newbie

Re: Audio from channel I selected, but video from a different channel. Help!

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Hey, I did your suggested sequence of settings, system, etc 

it worked!  Bless you for helping this girl.  
I can sew like nobody’s business but tech stuff is out of my knowledge base! 

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