Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MaggieSB
Reel Rookie

Audio from channel I selected, but video from a different channel. Help!

Jump to solution

Someone please help this clueless old lady. 
I clicked onto the “sling” thing on my Roku tv but decided NOT to watch it. 

went to another channel and I can hear the audio but the Sling screen is still there and I don’t know how to remove it.  

any advice? 

0 Kudos
1 Solution

Accepted Solutions
AvsGunnar
Community Streaming Expert

Re: Audio from channel I selected, but video from a different channel. Help!

Jump to solution

@MaggieSB 

Whenever having an issue with a Roku device or RokuTV, first thing to try is a Restart.

Either unplug it and plug it back in or go to Settings/System/Power/System Restart or Settings/System/System Restart depending on the device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

View solution in original post

0 Kudos
2 REPLIES 2
AvsGunnar
Community Streaming Expert

Re: Audio from channel I selected, but video from a different channel. Help!

Jump to solution

@MaggieSB 

Whenever having an issue with a Roku device or RokuTV, first thing to try is a Restart.

Either unplug it and plug it back in or go to Settings/System/Power/System Restart or Settings/System/System Restart depending on the device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
MaggieSB
Reel Rookie

Re: Audio from channel I selected, but video from a different channel. Help!

Jump to solution

Hey, I did your suggested sequence of settings, system, etc 

it worked!  Bless you for helping this girl.  
I can sew like nobody’s business but tech stuff is out of my knowledge base! 

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.