Solving playback issues

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fkaufman
Newbie

Audio and Video out of sync

Have you ever received a solution?  I have the same problem.

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RokuCarly
Community Moderator
Community Moderator

Re: Audio and Video out of sync

Welcome to the Roku Community, @fkaufman!

Thanks for letting us know about the audio and video syncing issues you've encountered on your Roku. No worries! We're here to help you find the best resolution possible. 

In order to narrow down the cause of the issue, we would appreciate it if you could share with us the following information:

  • What specific app are you having this issue with?
  • Is this happening on your on-demand shows or live TV channels?
  • When did you start seeing this behavior?

In the meantime, have you tried rebooting your Roku device's system (Settings > System > Power (skip if unavailable) > System restart) to see if this will make any difference? 

Your response is highly anticipated.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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