Hi Community Users,
Thank you for reporting the issue you're experiencing with Apple TV. We're glad you reached out so we can help investigate further.
To assist us in resolving this, please provide the following information:
- Roku device model, serial number, device ID, and software version (found in Settings > System > About)
- Tracker ID (To get this, press the Home button five times, then the Back button five times, and share the ID)
- Channel build version (Highlight the app on the Home Screen and press the Star * button)
- Photo or short video of the issue you're experiencing.
Your cooperation is essential for us to resolve this as quickly as possible. Please keep us updated.
Thanks,
Emman
Emmanuel-D.
Roku Community Moderator
