Roku mobile app

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emms26
Newbie

App not connecting to TV now despite working initially

I’m really losing my patience with my TV and have spent hours trying to get the app to connect with my device. I managed to connect the app to my device initially but since then I’ve had a ‘no device connected’ message on 5+ separate occasions at least. How can it work and then suddenly lose the device? I’ve tried uninstalling the TV from scratch, restarting the TV, uninstalling the app and installing again, I’ve also tried to connect manually with the IP address which did not work. Nothing has changed since the initial set up when everything worked fine.

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RokuJohnB
Community Moderator
Community Moderator

Re: App not connecting to TV now despite working initially

Hey @emms26,

Greetings from the Roku Community!

We appreciate your troubleshooting steps and are glad to assist you further. Please check out this support article on connecting your phone to a Roku streaming device with the Roku mobile app.

Hope you'll find this info useful.
 
Cheers,
The Roku Community Team
John
Roku Community Moderator
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