Solving playback issues

[Jcm43]

So the PBS app is working but cannot be displayed on the main Roku menu.  I have to search for it, when found it is listed as downloaded but can only be found (and used) via the search function.  Thoughts?

[renojim]

This issue has been reported multiple times for multiple apps.  I don't know what the issue is, but it seems that it will eventually show up.  You can try checking for a "Software update" and/or a "System restart" from Settings->System, but it will probably just resolve itself eventually.

[fox020]

The PBS channel is installed on 2 ROKUs. However, it only appears on 1 ROKU home screen.

It actually is installed on the ROKU where it's not on the Home Screen.  However, it's inconvenient to have to Search for the channel in order to play it.

I would like for it to be on both ROKU Home Screens.  Shouldn't that be possible?

[fox020]

Yikes!  Not helpful at all!

[Jcm43]

I have the same issue. It began earlier in the week when PBS became unavailable and when that was resolved, I regained the PBS icon on the home menu on one Roku but not the other (despite the app being installed). Both had worked flawlessly for the prior 10 months. Bizarre.

[fox020]

Thanks.  I'm wondering if we should be talking to someone from PBS Tech to get this fixed.

[fox020]

The original advice turned out to be true.  But to be honest, I don't know if someone fixed something or if it was just me jumping around in the menus and\or re-starting fixed it. Or both!   I'm just glad it's fixed now.  I now have the PBS channels on the Home Screen of both ROKUs!