Solving playback issues

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Opereira66
Binge Watcher

Ajuda para voltar exibir canais local TV aberta

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Boa tarde. 

Hoje teve atualização do software para a minha TV AOC 32' e, a exemplo da 43', também deixou de exibir e reproduzir os canais da TV aberta. 
O problema persiste desde o dia 16/06 para a TV de 43' e a partir desta data, às 12h para a de 32'. 
Por favor, preciso que resolvam essa situação de desconforto com brevidade, porque não tenho interesse nos canais que foram disponibilizados nos dois aparelhos de TV.
Acrescente-se ainda que nenhuma das instruções/sugestões indicadas pelo suporte roku foi capaz de solucionar o problema. 
Aguardo resolução com brevidade, uma vez que são duas TVs com o mesmo problema. 
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RokuJharra-Q
Community Moderator
Community Moderator

Re: Ajuda para voltar exibir canais local TV aberta

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Hi @Opereira66,

Welcome to the Roku Community!

We understand that you might be having trouble with the Roku TV channel, and we want to help. Before we proceed, please let us know if any error codes appear during streaming. Also, it would be helpful to know if the issue started before or after the update. Please share the troubleshooting steps you've already taken.

Your cooperation is greatly appreciated.

Best regards,
Jharra

 

 

Jharra Q.
Roku Community Moderator

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Ajuda para voltar exibir canais local TV aberta

Jump to solution

Hi @Opereira66,

Welcome to the Roku Community!

We understand that you might be having trouble with the Roku TV channel, and we want to help. Before we proceed, please let us know if any error codes appear during streaming. Also, it would be helpful to know if the issue started before or after the update. Please share the troubleshooting steps you've already taken.

Your cooperation is greatly appreciated.

Best regards,
Jharra

 

 

Jharra Q.
Roku Community Moderator
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