Solving playback issues

[MizzJai42]

Ever since the most recent update this month, I've had nothing but constant streaming issues with Hulu. I've followed all the troubleshooting instructions yet the problem persists! I've just signed up for Hulu & now this BS happens! I've got screenshots with the error codes on there as well. All my other apps (Apple TV, Netflix, Prime) are having ZERO issues

[makaiguy]

Telling us you have error codes without telling us what they are gives us nothing to go on. 

[RokuJharra-Q · Accepted solution]

Hi @MizzJai42,

Welcome to the Roku Community!

Thank you for bringing the HULU channel issue with the recent update to our attention. We are here to help you.

Have you tried removing and reinstalling the channel? Have you restarted the device? After reinstalling the app, please try manually updating the channel by following these steps: go to the channel, highlight the channel tile, and press the star button on your Roku remote. Then scroll down and select "channel update."

Additionally, We would appreciate it if you could provide a picture showing the error code and detailing the troubleshooting steps you have taken. Please keep us updated on how it goes. 

Best regards,
Jharra

[MizzJai42]

I followed all of their instructions, uninstalled, reinstalled, restarted the device yet the same prblms with the Hulu error code P-TS207 and the other error code 504

[makaiguy]

@MizzJai42-

After removing the channel, did you restart** your Roku to clear its memory cache BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you don't have the Power option, under "Settings > System".   If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart.  Use the methods above.