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XDRMAJ
Newbie

accessing Roku home when on another Internet source

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I have the doorbell and two cameras. I was completely satisfied with the install and use. I left my home to go to work this morning, and I was unable to turn back on one of my cameras that I turned off. I also noted that I was unable to view any of the events. It’s simply said there were none, as soon as I pulled up in front of my house and my phone connected with my home Internet, everything re-populated are we not able to access event recordings, while on a different internet service ?

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RokuTakashi
Community Moderator
Community Moderator

Re: accessing Roku home when on another Internet source

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Hi @XDRMAJ,

Welcome to the Roku Community!

We will be more than happy to assist you with your concern. Please be advised that you can still view your event recordings even though you're on a different internet service.

Please let us know if there's anything else we can do to help you.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: accessing Roku home when on another Internet source

Jump to solution

Hi @XDRMAJ,

Welcome to the Roku Community!

We will be more than happy to assist you with your concern. Please be advised that you can still view your event recordings even though you're on a different internet service.

Please let us know if there's anything else we can do to help you.

All the best,
Kash

Takashi O.
Roku Community Moderator
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