Issue Tracking Board

[RokuReynan-L]

Greetings everyone! 

We appreciate you letting us know about this issue. We'd like to look further to this matter further.

Could you please help provide us with the details below?

• Camera model, MAC address, and Firmware version
• Phone brand, model, and OS version
• Make/model of the modem/router
• Your internet service provider
• Log ID

We'll wait for your response.

Thanks,
Roku Community Team

[TL64]

1 - wire-free video doorbell -MAC 7C67AB5665AB Firmware - up to date V5.2.019

1- wire free video doorbell -MAC7C67AB3DDC3D Firmware - up to date v5.2.0.19

1 Color Smart Bulb -MAC7C6AB307205 -Firmware -up to date - v1.1.1.15

3 Color Smart Bulbs -Firmware up to date v1.1.1.15 I can provide MAC for all if needed

2 Smart Light Strips can provide if needed 

Phone = Samsung Galaxy S21 Android One UI Version 6.1 updates current.

My Son's phone is a Samsung Galaxy S22 Ultra -updates current 

WIFI 6 Router + No name found on Modem - I do have a MAC address if needed

Provider: Spectrum = All equipment up to date 

I have not sent any logs. I've only posted my issues here. 

[renojim]

@Guitarguts63, what happens if you turn Wi-Fi off on your phone and just use the cellular network?

[DDwayx]

Oh my

[RokuReynan-L]

Hi, @TL64.

Thanks for getting back to us!

 We appreciate you providing the details we need to investigate this issue further. We've already forwarded this to our appropriate team and will let you know once we have an update.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Roku Community Team

[EL89]

I am having the same happen after resetting every **bleep** thing on my  Wire-free Video Doorbell. The roku app is trash. Mac 7c67Ab5637ed

[PJP]

• Door bell camera records events but error code 1003 shows on screen when trying to view live. Reinstaling APP & rebooting phone fixes the problem temporarily but then problem re-occurs. There is a glitch that Roku has failed to address

[PJP]

• Door bell camera records events but error code 1003 shows on screen when trying to view live. Reinstaling APP & rebooting phone fixes the problem temporarily but then problem re-occurs. There is a glitch that Roku has failed to address
•  

[PJP]

Samsung S21FE using Android 14 Doorbell camera was working fine for over a year .  Optimum is my provider no change in router, no change in Modem. 5 other Roku cameras connected on my same system work fine.  Nothing has changed on my system for over a year so the problem is your doorbell device or software glitch. Fix it or send a new camera.

[EL89]

Same exact problem. Tapping settings, trying to delete the device, trying to report incident does nothing, goes nowhere. No new window/box/drop down or anything pops up.