Ann12378
Level 7

Roku Smart app: How to secure my account that no one else is accessing it.

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Getting a divorce but both of us had the app on our phones. I changed the password but how can I know it’ll log him out so he can’t watch me on my home cameras anymore? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Divorce : How can I make sure he doesn’t have access anymore

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Greetings @Ann12378 

Welcome to the Roku Community and thanks for posting regarding your inquiry of accessing the Roku Smart Home mobile app.

Unfortunately there is no way to log out of the Roku Smart Home mobile app remotely. The only option to ensure that a remote mobile app does not have access to the Roku Smart Home cameras would be to create a new Roku account and factory resetting the Roku Smart Home devices and setting them back up on the new account.

Hope this provides insight into your inquiry. If you have any inquiries in the future, please don't hesitate in posting again in the Roku Community.


Thanks,
Danny

Danny R.
Roku Community Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Divorce : How can I make sure he doesn’t have access anymore

Jump to solution

Greetings @Ann12378 

Welcome to the Roku Community and thanks for posting regarding your inquiry of accessing the Roku Smart Home mobile app.

Unfortunately there is no way to log out of the Roku Smart Home mobile app remotely. The only option to ensure that a remote mobile app does not have access to the Roku Smart Home cameras would be to create a new Roku account and factory resetting the Roku Smart Home devices and setting them back up on the new account.

Hope this provides insight into your inquiry. If you have any inquiries in the future, please don't hesitate in posting again in the Roku Community.


Thanks,
Danny

Danny R.
Roku Community Moderator
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