Smart home app

[Keystone0607]

This issue has been affecting every single Roku Smart Home app user since the new app update. There are countless posts about this issue. The moderators from Roku continue to ask for the make, model and serial number of every device, phone, tablet, router etc. In order to "better help solve the situation". Then, you tell us to uninstall and reinstall or log out and login and then mark the post as solved. You continue to ignore the post information and comments. This is clearly an issue with your app. We did not buy these products and install this app to have to log out and login or uninstall and reinstall the app every time we need to operate our connected devices. (First world problems, yes. But the entire reason we paid for these products is for ease of use.)

An issue with an app is understandable. Technology is glitchy and things happen. However, the response from the Roku Team has been absolutely unacceptable. I will be reporting this issue to the Better Business Bureau, in hopes that will prompt your team to actually solve the issue with your app.

[Reciprocity]

I came here to research this issue and your post, plus many other's, at least let me know I'm not crazy. I've been a Roku user and nearly all electronics are Roku in my household, from Tvs, to Bulbs, to my outdoor cameras, however, for the past several weeks the only solution for this non-tech savy guy was to uninstall and reinstall and it's become a frustrating process to say the least. I go away for the weekend...doesn't work. I go to work for the day...doesn't work. I wake up from sleeping...doesn't work.

Please make this a top priority ROKU! I recommend your products to many people but I believe such an issue would be a non-starter and full NOPE to many people if the tech becomes to unstable, glitchy, or complicated to solve. 

Thank you!