Smart home app

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sneakocom
Reel Rookie

One indoor camera has different options than others

Hello,

I’m experiencing something odd in that one of my 4 indoor cameras has different settings available in the app. That one camera is missing smart options and a few other things.

all 4 cameras have the same software version and were purchased at the same time from the same place.

any ideas?

thank you.

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3 REPLIES 3
RokuERey
Community Moderator
Community Moderator

Re: One indoor camera has different options than others

Hi @sneakocom,

Thanks for joining us here in the Roku Community!

We would be happy to help you resolve the issue you're experiencing with one of your indoor cameras.

Please send us a screenshot or a picture of the problem you're having so we can learn more about it. We want to investigate more.

Thanks,
Rey

ERey.
Roku Community Moderator
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sneakocom
Reel Rookie

Re: One indoor camera has different options than others

Screenshots below. One only has basic “Motion events” the other has all the Smart options so I can choose what to be notified about.

https://snipboard.io/NxqsPe.jpg

https://snipboard.io/MopZJi.jpg

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RokuERey
Community Moderator
Community Moderator

Re: One indoor camera has different options than others

@sneakocom,

Thanks for the quick update!

We've verified your account, and we only see 3 indoor cameras listed and 1 doorbell. Is this a new indoor camera, or have you already set it up before?

Keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
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