Smart home app

Learn how to use the Roku home app to control the smart devices in your home. Join the online community forum for troubleshooting tips and helpful resources.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Saphryn135
Reel Rookie

Re: Failed to update device list (error code %s)

Jump to solution

I just installed the Roku Mobile App and logged in and then as soon as I opened the Smart Home app, it automatically logged me in, and allowed me access to everything.  Thank you very much.

0 Kudos
MLouLo
Newbie

Re: Failed to update device list (error code %s)

Jump to solution

So all I did was uninstall and reinstall my Roku Smart Home app. I relogged back in and it fixed itself. And if you don't remember your password, use the internet either on your computer or smartphone and click the forgot password button. After you've changed your password wait about 15-30min for your password to update on the Roku servers. Then log back into the Roku Smart Home app and you should be as good as gold. 

0 Kudos
Zggtf211
Newbie

Re: Failed to update device list (error code %s)

Jump to solution

I just had this same issue. I was able to fix it by resetting the password for the account, logging out and then back in. Seemed to fix the issue. I have access to all the devices.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.