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Deeslim69
Newbie

Camera will not connect to my WiFi and the app

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My camera will not connect to my WiFi and the app. Isn't helping at all need someone to talk to guide me step by step please

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RokuJohnB
Community Moderator
Community Moderator

Re: Talk to a rep? is it possible

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Hi @Deeslim69,

Greetings from the Roku Community!

We understand your Roku camera is not connecting to your Wi-Fi. We're happy to assist you. Please be advised that you will need to connect your Roku Smart Home device to the internet during the initial setup process. All smart home devices support a 2.4 GHz Wi-Fi connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth.

You may also want to check out this support article on why your Roku Smart Home device is not connecting to the app during setup.

We hope this helps.

Kind  regards,
John
John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Talk to a rep? is it possible

Jump to solution

Hi @Deeslim69,

Greetings from the Roku Community!

We understand your Roku camera is not connecting to your Wi-Fi. We're happy to assist you. Please be advised that you will need to connect your Roku Smart Home device to the internet during the initial setup process. All smart home devices support a 2.4 GHz Wi-Fi connection and some devices, such as the Roku Home Monitoring System SE, also support a wired Ethernet connection. The Roku Smart Home mobile app shares settings from your phone or tablet over a secure wireless connection. To help make the initial connection, some Roku Smart Home devices need to scan a QR code generated by the mobile app while others use Bluetooth.

You may also want to check out this support article on why your Roku Smart Home device is not connecting to the app during setup.

We hope this helps.

Kind  regards,
John
John
Roku Community Moderator
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