Smart home app

[CashO]

Who can I contact for this problem. This is ridiculous. This issue is a FIRMWARE problem. I had one of three cameras still operational until this morning. It had 3.0 firmware on it. This morning it apparently updated and is now 6.0 firmware on it. Now all three are dysfunctional. All three now have 6.0 firmware and can no longer view the live camera. They all three give the same code -35, which IS NOT the problem on my end. As soon as the cameras updated to 6.0 firmware they became dysfunctional.

[RokuMaryEF · Accepted solution]

Hi @CashO,

Saw your post!

Are you encountering error code -35 on your Roku camera, indicating that your camera is connected but not sending decodable video? Don't worry, we've got some troubleshooting steps to help you resolve this issue.

Here's what you can try:

1. Check Your Network Connection: Ensure your phone has a strong and stable network connection (either Wi-Fi or mobile data). A weak connection can interfere with video streaming.
2. Reconnect the Livestream: On the Livestream screen, tap the "Reconnect" button. This might refresh the connection and resolve the issue.
3. Power Cycle Your Camera:
   • Unplug your camera from the power source.
   • Wait for 30-60 seconds.
   • Plug it back in and allow it to reboot.

If you're still experiencing problems after these steps, please reply to this thread or contact our support team for further assistance. We're here to help you get your Roku camera back up and running smoothly.


Best regards,
The Roku Community Team

[CashO]

As soon as I posted this I received a call from ROKU and an email, so I will update everyone if I get a solution.

@RokuMaryEF So believe me when I tell you, this does not work for me. The issues started at the end of August with my 2 cameras, and with my last newest (as in 2 weeks old camera) 2 days after hooking it up.

Here is some more information if this helps anyone at all... I have 2 old Vizio tvs with the Roku tv adapters and I can see my cameras live feed on the tvs. There is something in the firmware that is blocking the live feed on the phones. And, I am not the only one. I see many people are having the same issue commenting on the Google Play Store, Roku Smart Home App reviews. 

It would be nice if the developers of the firmware would answer, but there are no contact phone numbers and no answer back from emails, and support chat disconnects me after pushing me through several people because they have no answers.