Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

"Unable to update software" and can't move on on a new Roku

Im having the same issue as the original poster 

0 Kudos
Community Moderator
Community Moderator

Re: "Unable to update software" and can't move on on a new Roku

Hi @Brent838,

Thanks for your first post in the Roku Community!
Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
With more detailed information, we will be able to assist you further.

Best regards,


Jecheal R.
Roku Community Moderator
Community Streaming Expert

Re: "Unable to update software" and can't move on on a new Roku

@Brent838 It appears your post was moved to a new thread, so there's no previous poster to say you're the same. 

If you are having problems activating a new Roku (based on the subject line, this is a guess on my part), one thing that has worked for many people is to use an alternate path to the Internet, such as a phone hotspot. Can't explain why it works, but very often it does. Once the Roku is activated, then you can move it back onto your home network and it should work fine. 


Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.