Roku setup

[Ctgregory]

During setup the roku express will link up to the wifi and then immediately goes to a software update page.  From there it restarts and asks for the wifi password confirmation and back to the software update page again.  I can’t find any kind of direct link to Roku to check what I’m doing and make sure I have not done anything wrong. 

[renojim · Accepted solution]

You haven't done anything wrong.  The first thing to try is a different power source.  If you're using the TV's USB port for power try using a USB power adapter from a phone or tablet.  Look for one that has fine print that says something like, Output:  5V 1A (or 1000mA).  More than 1 Amp is better, but less is not good.

[Ctgregory]

That fixed it right up. Thanks!

[makaiguy]

@Ctgregory-

[You replied while I was researching and writing this reply.  I'm glad you got it fixed.  I'll leave this reply for the benefit of others who may find this thread.]

The second thing to try is connecting to a different network via Settings > Network > Set up connection to do the update and see if it will complete the startup; - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house. If successful, then redo the network connection to use your intended network via Settings > Network > Set up connection.