Roku setup

[Unk]

Just started getting this message. I have 3 TVs that have been issues. Did a factory reset on 55 in and I get this message. Have an active account. Second 50 in no apps work tried reseting internet. Third one 43 in some apps work some don't. NEED HELP!!!

[RokuMary-F]

Hi @GueroD @david572 @david572 @Unk,

Thanks for the post.

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Here's a link to our support page to find out How to find the serial number or device ID for your Roku® device | Official Roku Support 


Best regards,
Mary

[RokuMary-F]

Hi @Bryanshoey,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Larryjb1]

Started off trying to fix an issue with the times being suddenly incorrect in the RiverTV.Ca guide.  I tried a connection reset and suddenly I couldn't anything in any of my channels.  I did confirm that I had an internet connection.  Then I tried a factory reset and now I get the email issue that is the topic of this thread. 

Device: Premiere 3920x  SN 05305HO43938

[Larryjb1]

I have solved it for now, but my solution won't work for everyone.  I put a VPN on my router and it worked.  It seems that Roku doesn't like my Internet provider Uniserve.  This could be a problem in the future. 

[GueroD]

Serial number to my Roku express 4k is: S07R21ACGHR6

Model 3940X

It keeps telling me when I try to set it up after a factory reset that it can't update software and to try again later.

When I try to connect to wifi it asks if I am at home or in a college dorm.

It ALSO tells me that they cannot reach me by email. 

Please help we purchased this Roku about 2-3 months ago so I don't understand how we are having issues. Before this update we connected fine to the wifi which is Xfinity Fiber Optic 

[Mbaina]

I am having the same issue.  I have went through ALL of the trouble shooting recommendations and none have worked.

My roku is effectively useless because I don’t receive the activation link.

And btw, doing another factory reset is impossible because the only screen I have access to is the “activate your roku player” screen!!!

[renojim]

@Mbaina, I can't really help with your activation issue other than to say that some people have better luck connecting to something like a phone's hotspot just to get through the activation, but you can always factory reset a Roku device using the reset button when every Roku device has.  Locate it and press and hold it for no less than 30 seconds with the power connected.  It may be located behind a pinhole and require a paperclip or something similar to press.

[Larryjb1]

Some one else earlier mentioned that it might be related to the ISP blocking things, preventing the activation e-mail from being sent.  Perhaps if you can either set up a VPN on the router/modem, or set up a laptop with VPN and a hotspot?

Also, I had trouble with the RiverTV.ca guide until I got a local VPN up and running.  The guide didn't match what I was watching.  As soon as the VPN was up, the guide matched perfectly.  

Has anyone tried contacting their ISP with any luck?  I have tried contacting Uniserve, but haven't heard back yet.  I'm afraid it might just turn into a blame game

[Larryjb1]

I got a response from my ISP, Uniserve:

Hi _______________,

Uniserve does not block or filter any specific traffic and no other Roku users have reported having issues, however after consulting with my colleagues the most likely cause of your issue is that Roku has blocked your IP address. This would explain why using the VPN works since it changes your IP, and when you turn off the VPN it goes back to showing Roku the one that is blocked.
I hope this information helps.

Kind Regards,
____________
Customer & Technical Support
Uniserve Communications
Suite 209 - 333 Terminal Avenue, Vancouver, BC V6A 4C1
Phone: 604.395.3900 or  Toll Free 1-844-395-3900

-----------------------------------------------------------------------------------------------------------------

So the ball is in Roku's court now.  Any response from Roku on this matter here?