Roku setup

[Bearmanpig]

I'm having that issue today, I reset the tv and when I enter my valid email it tells me,“We can’t seem to reach you by email”, what gives  

[Maya8195]

I tried the factory reset and now it’s saying it can’t seem to reach my email. What to do now ?

[Bearmanpig]

It most certainly has not been fixed! I have a 700.00 Television set I cant use and all you people have to offer is restart the tv and router, I've done that more times than I can count! What am I supposed to do?

[RokuMary-F]

Hi everyone, 

Thanks for posting in the Roku Community!

We appreciate your patience regarding this matter. I understand that you are unable to complete the activation process. I will do my best to assist everyone.

If a factory reset doesn't resolve the activation issue, kindly send the serial number/ device id found in your Roku device. 

You may refer to this link on how to perform a factory reset: How do I factory reset my Roku® streaming device?

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.

Regards,
Mary

[rocksy]

when you do the factory reset once it comes back up don't load your internet into it bypass that until you've done all the other settings once everything else is in then put in your internet that's how I got mine to work, no help from roku

[Devilfire1]

Hey Roku. Get this fixed! I just bought 2 TVs and I now have 2 expensive bricks. Give a solution that actually works!

[RokuMary-F]

Hi @Devilfire1,

Thanks for reaching out to the Roku community! 

If you are still having any issues with completing the activation process after following the provided steps above, please provide the serial number of your Roku device so we can assist further.

We appreciate your patience with this matter!

Regards,
Mary

[RokuMary-F]

Hi @Maya8195,

Thanks for keeping in touch and providing an update.

If you are still having any issues with completing the activation process, please provide the serial number of your Roku device so we can assist further.

We sincerely appreciate your patience and we are working on ways to better improve this process.

Thanks,
Mary

[Maddyreichelt]

Im having this same issue and I can’t factory reset. It’s won’t let me return or use the home button. 

[RokuMary-F]

Hi @Maddyreichelt,

Thanks for posting in the Roku Community!

If you are still having any issues with unable to complete the activation process, please provide the serial number of your Roku device so we can assist further.

We sincerely appreciate your patience and we are working on ways to better improve this process.

Regards,
Mary