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Voice remote pro won't charge, feels like there's no battery in it

I do have a Roku tv. I plugged in the included charging cable and plugged it into the remote. It would start blinking but stop after a short time. I'd wiggle the cable and it would start blinking again. The remote feels extremely light, like there's no battery in it. I left it to charge overnight but it won't even turn on my Roku tv. It also came with very few written instructions. And, of course, no phone number to call. Anyone have any ideas that would help or a phone number for them? Thanks!

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Retired Moderator

Re: Voice remote pro won't charge, feels like there's no battery in it

Hey @Tru8783

Thanks for reaching out here in the Community!

We would recommend starting with the troubleshooting steps suggested in this link: How to fix your Roku® voice or simple remote that is not working. If the issue persists, please let us know and we'll assist you further.

We'll keep an eye out for your reply.

All the best,

Kariza D.
Roku Forum Moderator
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