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System will not update on new t.v

Someone Help Please ... My mother just bought a #tcl roku TV model:50S431 .... I connected to WiFi .... I did the whole set up ...but for some reason after it connects to WiFi it goes into system update ...then an error code 001 comes up and tells me it can not give me a code to activate the t.v retry ....NOTHING ...I have reset this t.v idk how many times.. Restarted and still nothing ....please hel

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Community Streaming Expert

Re: System will not update on new t.v

Try using your phone's hotspot if possible and connect to that just to get through the initial update.

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Retired Moderator

Re: System will not update on new t.v


Thanks for the post.

If you are still unable to resolve the issue after following the steps provided by @renojim, we would recommend taking a look at the information about that error code on our Support page here: Software not updating

Please keep us posted what you find out.


Danny R.
Roku Community Moderator
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