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Celia12345
Newbie
‎09-04-2022 07:47 PM

Roku won't accept Password

Ive reset several times the password but I don't get a confirmation sent to My email. How do I setup and activate my account. My Network wireless is up and running no problems. What's my next step?

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RokuNimfa-C
Retired Moderator
‎09-04-2022 08:08 PM

Re: Roku won't accept Password

Hi @Celia12345, 

Thanks for reaching out here in the Community. 

Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox. Check your spam, junk, or similar folders if you do not see the email.

If the issue is not resolved, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.

I hope this helps. Let us know if you need anything else. 


Regards,
Nimfa

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