Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jules21
Newbie

Roku letter not appearing on screen after connecting

After connecting streaming player, TV screen is blank or dark,no Roku purple word appears 

0 Kudos
1 REPLY 1
RokuKariza-D
Roku Guru

Re: Roku letter not appearing on screen after connecting

Hey @Jules21

Thanks for reaching out here in the Community.

These are the most common reasons you may not see the Roku picture on your TV:

  1. You have the wrong input (source) selected on your TV
    • You must select the input (sometimes referred to as source) that matches the one to which you have the Roku player connected.
  2. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  3. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  4. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos