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Rosabelle
Reel Rookie

Roku keeps rebooting and requring me to set up from the beginning

Three times this past week, Roku has logged me off and required me to start the whole process as if I were a first time user.  The latest time, I turned the TV off and 10 minutes later, it turned itself on and required me to start the log-on process.  Each time, I have to waste time going through the screens where Roku tries to sell me something.  Then it loads my home screen with all sorts of garbage I don't want, which I then have to waste time to remove.  It also scrambles the apps I do want, so I need to waste time reorganizing them in the display that works best for me.  Finally, it logs me out of some of the apps, so I have to waste time logging back in.  Each time, this takes the good part of an hour, so I have already wasted a couple hours of time this week.  Since the screen shows that Roku is "updating" the app each time I do this, I have to assume everything is current, and that there is a defect in the programming that is not being fixed.  I don't want to go keep going through this every few days.  

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renojim
Community Streaming Expert

Re: Roku keeps rebooting and requring me to set up from the beginning

That's not normal.  What's the model number of your Roku device displayed under Settings->System->About and how are you powering it?  If you're using the TV's USB port to power it, try a USB power adapter that can provide at least 1 Amp plugged into a wall outlet.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku keeps rebooting and requring me to set up from the beginning

Hey, @Rosabelle. Thanks for posting!

Getting stuck in a loop where you have to log back in can be such a hassle, and we’re looking into this.

To help us dig into this more, could you share a bit more info about it?

  • When exactly did you first notice this issue?
  • What steps have you taken so far to resolve the issue?
  • What Roku device is affected?
  • Have there been any recent updates before this happened? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About.)

Just hit us up soon so we can help you out!

Roku Community Team

Emmanuel-D.
Roku Community Moderator
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