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Jimmybumbledunk
Reel Rookie

Roku express busted infinite loop

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Got a Roku Xpress absolutely busted. We cannot activate it. Every time we try to activate it, it loads, and the activate screen just pops up again as if we haven’t activated it. This is the second Roku because we already exchanged the first one, thank you for helping

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makaiguy
Community Streaming Expert

Re: Roku express busted infinite loop

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@Jimmybumbledunk-

There are a couple of things people have reported worked when a setup fails to complete.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the setup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Roku express busted infinite loop

Jump to solution

@Jimmybumbledunk-

There are a couple of things people have reported worked when a setup fails to complete.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the setup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Jimmybumbledunk
Reel Rookie

Re: Roku express busted infinite loop

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THANKS, the second solution has worked. why does it work? Nobody knows, but it does work, thanks again

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makaiguy
Community Streaming Expert

Re: Roku express busted infinite loop

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@Jimmybumbledunk-

Thanks so much for reporting your results.  So often we cast our attempts at help out into the void and never hear anything back.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Lucy12
Newbie

Re: Roku express busted infinite loop

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I had the very same issue and I fixed it by connecting the power supply to the actual outlet.

Every time it was looping from Roku loading page to the wifi screen searching for connection I had it connected to the USB port from my TV, so the solution was to connect the power supply to the outlet.