Roku setup

[MLOM]

I have a new Roku Express and it gets really hot.  I noticed a strange smell as if something plastic was burning and it was the Roku device.  I unplugged it from the back USB port.  There wasn't any red light warning and it was properly placed and connected. This is something very unexpected and could be a fire hazard!  

[RokuERey · Accepted solution]

Hi @MLOM,

Welcome to the Roku Community!

We see that you're seeing this behavior happening on your Roku Express, and we'd like to know more about this.

Do you see any error messages? How long have you been experiencing this? You also mentioned that it's plugged directly into a USB port, and you should be aware that receiving insufficient power will cause unnecessary behavior on the device. Try plugging it in directly to a source that has enough power and continues to monitor it to see if there are any differences. 

You can also visit our Support page here: What to do if the red light is on or you see a “Your device is overheating” message

Or tell us more about this so that we can further look into it.

Thanks,

Rey

[MLOM]

Hello, the device is new.  I have used it for a week and it is connected to the TV's USB port.  I didn't see any error message.  I unplugged it and have not used it since.

I will try your suggestion to connect it to another source.  Thanks

[RokuTakashi]

Thanks for the response, @MLOM

Could you please send us a private message, since we'll be asking for further information to address the issue? To send a private message, click the name of the user besides the icon, then you will see a "Send this user a private message" once you've visited the user profile.

We look forward to your message.

All the best,
Kash