Roku setup

[Gregtinaluda]

My roku express keep acting as though it is a brand new device everyday. I have to go thru the whole setup again. I don't understand why this happening. Can anyone please help? 

[RokuMary-F]

Hi @Gregtinaluda,

Welcome to the Roku Community!

We understand that you are facing an issue with the Roku Express and we will work with you to know what went wrong so we can assist you further and fix the issue.

Please answer the following questions so we can get a better understanding of what you are seeing:

1. How long has the issue been occurring?
2. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
3. Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary