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Roku account only showing 2 devices, but I have 3 that all work

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I have 3 Roku Ultra Devices in my house. All of them are working fine. When I log in to my account at https://my.roku.com/signin It only shows 2 linked devices.

Shouldn't it show all 3 devices ?

Maybe I have done something stupid and have two different Roku accounts. One with the missing Ultra which I have forgotten about, and one with the two I see.

I am a bit confused here.

Thanks Chris

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makaiguy
Community Streaming Expert

Re: Roku account only showing 2 devices, but I have 3 that all work

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Check Settings > System > About on all 3 of your Rokus.

The email address listed will identify the Roku account to which each is linked.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Roku account only showing 2 devices, but I have 3 that all work

Jump to solution

Check Settings > System > About on all 3 of your Rokus.

The email address listed will identify the Roku account to which each is linked.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Re: Roku account only showing 2 devices, but I have 3 that all work

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Thanks for the pointer. They all three have the same email address. So long as they are all on the same account I am OK. Things are working and I rarely need to login the the roku.com account. One of them had accidentally been unplugged. .So, maybe after enough time it will show up.

It's also nice to see the MAC addresses are located on that page. That is helpful.

Thanks

Chris

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