Discussions

[RokuCarly]

Hi, @The_Cape @DarthVHF.

Greetings from the Roku Community.

Thanks for letting us know about the issues you've encountered with establishing a network connection to your Roku TV. No worries! We'd be happy to help you find the best resolution possible.

Before proceedings, kindly provide us with additional information such as follows:

• Did your TV receive any software updates prior to this happening that might trigger the issue? 
• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Internet service provider

Once we have this specific information, we'll be able to assess your concerns better and provide you with the most accurate resolution.

We'll be looking forward to your response.

Best regards,
Carly

[DarthVHF]

Here is the requested information. Please see below:

Scenario:  Roku TV keeps losing internet connection.   

Troubleshooting Performed:  Reset WIFI connection and checked router, and moved it closer, and re-checked all connections.   Currently, I have to unplug TV and plug it back in to restore WIFI and it stays connected for a few hours and then loses the connection again. 

Issue ID:  20-315-085

Serial Number:  YN00P7799820

Software Version:  13.1.4 

Build:  1510-38

[kinFuq]

My Roku TCL TV has recently started disconnecting from my google fiber internet. When I attempt to reconnect I get error messages. So far my only solution is to reset my network connection, once I do that I have perfection connection. But I have to do that every time I turn on my tv. I’m have no connection issue with any of my other devices, but I reset my internet anyway. I also reset the TV itself. From what I’ve gathered other people are having this issue but Roku just tells them to reset everything and then ghosts. Hopefully this works better. 

So recap- I’ve reset everything. But I cannot continue to have to reset my internet connection every time I want to watch tv.

Thanks!