Roku setup

[Markprivate]

I can see this is a common issue.  Please assist:

As of yesterday there is no VIDEO output from the device.

White power light constant-on.

Factory reset – DONE

Cables changed – DONE

Different TV tried – DONE

Power on/off (including overnight off to ensure unit cool) – DONE

1. What Roku model device are you using?

Model: 4200X

FCC ID: TC2-41004

IC:5959A-R1004

1. Are you being prompted with an error message?

No – there is no video signal thus no message possible

1. Is there a light showing on your device?

Yes – white constant bright light

1. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?

Wall outlet/cables supplied with device

1. Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

Yes – see above

Please contact me with solution other than those I have already tried, or a customer service recovery remedy.

Thank you

[RokuTakashi · Accepted solution]

Hi, @Markprivate

Thanks for posting, and welcome to the Roku Community.

We acknowledge the issue you've had with your Roku, and we're sorry to hear about the trouble. Seeing that your Roku is considered one of the "Legacy Devices", it might be that the issue is caused due to its longevity of usage. We recommend the recent products for streaming which are up-to-date and supported by channels with their current updates and channel design build.

If you need further assistance, please don't hesitate to reach out to us again.

All the best,
Kash