I had been having problems with Roku 3 and I factory reset it and now when I turn it on it comes up go.roku.com/remotehelp but it is just there on that screen.
It's not telling you to press it five times, it wants you to press and hold it for five seconds before releasing it.
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It's probably trying to pair the remote. Do you have the original remote or a voice remote that requires pairing?
Yes it is the original remote. I put in new batteries. Pushed the little button 5 times like it had on the screen to do. And it did nothing.
It works now. Ty for your help. Greatly appreciated.🙂