Roku setup

[carolo]

Tried everything including installing another roku device to get past the bouncing logo but nothing works. I have unplugged the device several times, checked my internet connection as well as checking all connections but nothing works.  The remote is fine as well.  Please advise.

[RokuJohnB · Accepted solution]

Hi @carolo,

Thank you for your first post here in the Roku Community!

The device you are using can no longer support the most recent features.

This means this device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. 

If you haven't already upgraded your device, you should have received an email with offers to purchase a new player at a discounted price. You can also access this offer by signing into your Roku account and visiting the following website https://my.roku.com/offers.

If you have any other questions or concerns, please let us know.

Regards,
John