Roku setup

[Smashy]

Hi Danny, I am having this issue as well can you post the solution? 

[RokuMary-F]

Hi @Smashy,

Thanks for reaching out to the Roku community!

Can you please provide us with more specific information about the issue you are experiencing? What are you seeing? Can you provide a screenshot of the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

Please be guided through this link if you are encountering errors/issues when activating the Roku device: How to activate or link your Roku® streaming device | Official Roku Support

With more information, we will be able to assist you further.


Best regards,
Mary

[Smashy]

Hi Mary, thanks for the reply. So for multiple apps that I try to log in with my cable provider just goes in a loop and kicks me out to the main Roku screen. It never logs me in. 

[Smashy]

Ive also tried uninstalling apps, restarting the Roku, and reinstalling and restarting again. Cnn is the one that is not working when I try right now. Just kicks me to the Roku screen. 

[makaiguy]

Is your account with your cable provider one that includes viewing the TV channels, or is it one that provides internet but no tv channels?

[Smashy]

With channels. I've had it working in the past for a couple years and just stopped working

[HDMIGuy]

Who is the cable provider?

[Smashy]

Telus, why do you ask? It's worked before, just days ago.