Issue Tracking Board

[RokuMaryEF]

Hi Community users,

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

This issue is currently being investigated.

To assist us in resolving this, please provide the following information:

• Roku device model, serial number, device ID, and OS version (accessible via Settings > System > About).
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
• What troubleshooting steps have you taken so far to try to resolve the issue?

We appreciate your cooperation and are committed to finding a solution to this problem. Thank you!

Best regards,
Roku Community users

[Sarah726]

About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

[renojim]

Try enabling "Fast TV start" under Settings->System->Power.  Let us know if that helps.

[Sarah726]

No luck 😞

[Jonny0]

I have the same problem.  I assume a TV software update introduced this bug a couple weeks ago.

[PCB3rd]

Spoiler

I am having the same issue and like someone else posted, I think the issue stems From the June 4 update my TV received.  Posting here in hopes that someone at Roku Notice notices and realizes another update is needed to fix

[nverdulla]

I am having the same issues. I have disconnected, rebooted, check the connections (which is strong connection). When I get it connected and start to stream my channel (Hulu, Max, Pure Flix, etc) it goes to lost signal, no connection. It's even stopped in the middle of trying to set my connections in settings to reboot. It's annoying!!!

[Jmvillegas79]

This has been for last few hours, my phone and tablet are both working fine on the WiFi 

[Cray19044]

All of the sudden, my Roku tVs "not connected", for no reason. So, I have 2 go under Network> Set up connection>Wireless>Scan again and something flashes on the screen. I hit,  "Scan Again" over &over til I figure out its saying, "Looking for wireless networks" but as soon as it pops up, it disappears. 

So then I choose private network cause mine is anyways, so I put in my network name and password. Up pos a box that says,  "CHECKING... Wireless Connection &it fails. "Unable to connect the wireless network." But none of my other electronics are having problems. Not sure why it cut off of my TV and why it's not letting me connect, nvr had thus problem b4 and its pissing me off. Any help would be greatly appreciated. 

[ct3262016]

I am having the same issue. No connectivity is unacceptable. When are we going to get a resolution!?