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jarhead6467
Reel Rookie

Ordered a free HDMI extender

Ordered an HDMI extender on November 3, order processed on November 4 and shipped on November 5 and it's been stuck in the San Jose, CA postal office since then.  I have the tracking number but no movement since November 5.

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2 REPLIES 2
RokuMary-F
Retired Moderator

Re: Ordered a free HDMI extender

Hi @jarhead6467,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

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jarhead6467
Reel Rookie

Re: Ordered a free HDMI extender

Finally received the extender on November 28.

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