Roku setup

[flswan]

We have the basic Rocu Model 3930 with no added features. 

We need to resend the email but we don't have the features to use that is recommended. 

How do we work around that?

[renojim]

@flswan, it's not clear what you're asking.  Try just unplugging the power for several seconds and plugging it back in.                                           

[Dj11]

I am having the same issue and have tried all of the troubleshooting steps. Please advise. 

[RokuMary-F]

Hi @Dj11,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? What was the error message when attempting to activate your Roku device? 

To help troubleshoot the issue further, follow this link: How do I activate or link my Roku® streaming device? | Official Roku Support 

Please keep us posted. 

Regards,
Mary

[Dj11]

Multiple attempts failed. Sent to multiple email addresses (all tested and are functioning). All other troubleshooting steps have been tried. 

[RokuMary-F]

Hi @Dj11,

Thanks for following up.

Can you please provide the serial number of your Roku device? I'll be able to pass it along to our Support team who can assist you further.

Thanks,
Mary

[CJ01]

This is happening to me.  How do I resolve the activation link issue?

thank you 

[1993ds]

keep saying unable able to reach you by email I've factory reset multiple times tried different emails and different wifi is there a solution..S/n 21317c917691...sku# 3810R

[RokuMary-F]

Hi @CJ01,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Any specific error message when you are trying to activate your device?

To help troubleshoot the issue further, follow this link: How do I activate or link my Roku® streaming device? | Official Roku Support 

If you are still having any issues with the activation process after following these steps, please provide the serial number of your Roku device so we can assist further.

Regards,
Mary

[RokuDanny-R]

@1993ds

Thanks for the post and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny