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New device set up to Sony tv

Roku will not recognize my password for setting up new streaming stick trying to set up to Sony tv    It will recognize it when I go to account.  I’ve tried all recommended steps to resolve. Thanks John

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makaiguy
Community Streaming Expert

Re: New device set up to Sony tv

@UkuleleLuke-

Trying to make sure I understand what you've told us.

It will recognize [password] when I go to account.  Is this saying you can go to your Roku account and successfully log in using your Roku password?

Roku will not recognize my password for setting up new streaming stick trying to set up to Sony tv.   What part of the setup process is this?  If it is when setting up a wifi connection, are you entering the password for your wifi network, not your Roku password?

 

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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