Roku setup

[pdxeric]

The remote for my brand new Roku Express isn't working, even at very close range. I can't even select a language on the very first setup screen. 

Troubleshooting I've tried:

- Confirmed I'm pointing the remote at the correct part of the device

- Confirmed the batteries are installed correctly (both pointing the same direction)

- Replaced the batteries

- Unplugged the device for 30 seconds

- Tried a different HDMI port

Anything I might be missing before I return the device?

Thanks

[DBDukes]

---

@pdxeric wrote:
... Confirmed the batteries are installed correctly (both pointing the same direction) ...

---

As I don't have a Roku Simple Remote (the one that ships with the Roku Express) I can't confirm the orientation of the batteries, but I do know that some remotes have the batteries point in the same direction, and some remotes have the batteries in opposite directions.

Verify the proper orientation of the batteries.

[makaiguy]

You can confirm if your remote is sending IR signals by pointing it at a digital camera (one in a phone or tablet will do) and pressing a button or two.  If working you should be able to see flashes on the camera view screen.