Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RobLeake
Newbie
‎07-15-2021 11:05 AM

My new Roku Express makes us do the on screen set up every time it turns off and on

We set up our new roku express, but when it gets turned off and on again it makes us do the whole on screen set up (including activating our Roku account) for new devices all over again. It does this every time and won't remember any of our settings (including our wifi network etc). Does anyone know how to stop this?

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎07-15-2021 12:45 PM

Re: My new Roku Express makes us do the on screen set up every time it turns off and on

If you're using your TV's USB port to power it, use the supplied power adapter.  If you're already doing that then take it back to where you got it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.