Issue Tracking Board

[BigDog307]

Max Version 58.2 build 2

[Diddly-Dudley]

Model 3941X - Roku Express 4K+
Serial number X01600UC0DAK
Software version 14.0
Device ID SO7P21CC0DAK

Tracker report
Software version 14.0.4 build 12221-CR
GC Version 12.8.19
ID AK-001-184

Max Version 58.2 build 2

[RokuRiamie-D]

Hi @Diddly-Dudley @BigDog307,

Welcome to the Roku Community!

Thank you for providing your Roku device details precisely. Rest assured, we have forwarded it to our Roku-appropriate team for review.

We will update you once we have further information about this matter. Thank you for your understanding and cooperation as we work on this.

Cheers,
Riamie

[alank5775]

Model 3810x - Roku Streaming Stick+

Serial # YH005N275386 (C13965275386)

Softw. ver. 14.0.4 build 12221-50

GC vers 12.8.19

Timestamp 2025-01-04T04:50:40Z

Issue ID 86-004-610

[RokuTakashi]

Hi, @alank5775 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for providing the requested information in this thread.

Kindly be advised that we have forwarded the details and your concern to the appropriate Roku team for further investigation. An update will be provided in this thread with further developments regarding the investigation.

In the meantime, we hope for your patience and understanding as we work on this.

Thanks,
Kash

[MaxJuliaGuila]

I am having the same issue.  What is the solution?

[RokuTakashi]

Hi, @MaxJuliaGuila

Greetings, and welcome to the Roku Community.

Thanks for sharing with us your concern regarding the MAX app that requires you to sign-in each time whenever you try to access the app. We'd like to inform you that this issue is under investigation, and we'd like to encourage your cooperation to help us develop a resolution.

To assist us in investigating this issue, can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or video referring to the issue.

With more details, our team can review and work on the issue further.

Keep us posted.

Thanks,
Kash

[Kcb5250]

Every time I want to watch MAX I have to sign in with account e-mail and password. Here is the information requested:

TCL model	55S405
Hardware ID	7105X
Serial number	YNOOS9530758
Software version	14.0
Uptime	18 days 10 hours 53 minutes
Roku TV support	support.tcl.com/us
Device ID	9T683S530758
Issue report tracker Model: 7105X - Roku TV Serial number: YNOOS9530758 (9T683S530758) Software version: 14.0.4 • build 12221-30 GC version: 12.8.19 Timestamp: 2025-01-07T13:45:26Z Please use issue ID 58-009-465 to report the current issue.
Max Version 58.2 • build 2

[tbarstow]

The MAX is suddenly asking for a login and/or provider.  I have the MAX app purchased thru the ROKU store,   Still have 4 months left on promo sub per my ROKU account.  What provider do I specify?  What username/password?  

[makaiguy]

Your account is with Roku, not MAX, and linked to your Roku account.  Shouldn't have to log in at all, since the Roku knows who you are.

Are you accessing MAX through The Roku Channel?