Roku setup

[wardr321]

I have lost the ability to use my Roku on the above older smart Tv.  The same thing happened to my netflix account.  Is it due to a software update that is not compatiable with this TV?

[RokuJharra-Q]

Hi, @wardr321, Welcome to the Roku community!

We see that you're experiencing an issue with your Roku device and TV, and we would like to gather more information to assist you further.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• When did the problem occur?
• What troubleshooting steps have you tried?

We look forward to your responses and gathering your details.

Thanks,
Jharra