Hello, I did everything I was supposed to, set up everything, even got an email saying bit was good to go. I can still only get to the part on the screen, that says enter your email for setup, which I already have done. I can't do anything else! It won't even let me go to already have an account, to sign in!
When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.
Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.
More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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