Roku setup

[Malayahisnotok]

I just got a new Roku Express today, and when I first set it up, it let me choose my language and start entering my Wi-Fi password. However, it suddenly turned off and restarted. Since then, it’s been stuck in a loop—turning off and on repeatedly. Eventually, it reaches the language selection screen again, but as soon as I press any button, the cycle starts over.

I’ve tried different HDMI cords, power outlets, and even different TVs, but the issue persists. Any advice?

[AvsGunnar]

@Malayahisnotok 

For the power outlet, try using a USB charging adapter that is 5volts. 1 amp rated. (may also want to try a different micro USB charging cable in case the power cable provided with your device is defective).

Try Factory Resetting the device (press and hold in Reset button for 30+ seconds.) May have to do this reset procedure more than once).

If none of the above work, then you may just have a defective device and should return for a new one.  If purchased from Roku, use the warranty procedure. https://support.roku.com/article/208757058.

If purchased elsewhere, just contact or return to the seller.