You have to do a factory reset to get a link code. If you have access to the menu:
settings> system> advanced system settings> factory reset
I was told by Amazon to upgrade my Roku device on Roku.com which I did to the recommended 3930X model. I am using RCA cables through an adapter recommended by a tech. During the TV set up I was told to input the link code shown on the TV which I can't do as the screen only show colored bars across the screen.
P.S. I originally tried using the previous device which cut in and out during a movie where I had to go back to Roku and search for the movie to resume watching it so I removed that device and installed the new 3930X model that only shows colored bars across the screen.
Thanks for the post.
Have you tried connecting the device with a HDMI cable to see if you are able to see your device's input? I'd imagine the issue is caused by the RCA cable connection with the adapter.
Please keep us posted what you find out.
Thanks,
Danny
