Yesterday my ultra disconnected from my home internet (its been on it for years so nothing has changed) and when I went to reconnect I now get the are you at home or a hotel message. When I say home it connects but then disconnects. It ticked me off and aftrler trying over and over I did a factory reset. I can get to the internet set up page, connect to mine, and STILL get the hotel/home question to which I say home and it won't stay connected. I can't even finish setting it up. What a waste of money now. Guess I need to find a different streaming box. And from what I'm seeing looks like a ton of people are having this issue. Good job roku.
@Fart1, Roku builds little computers that connect to your TV. I wouldn't call them a streaming company. There's many alternatives - Apple TV, Chromecast, Amazon Fire, Android boxes...
Where people get in trouble is when they think that Roku is "a streaming company" responsible for every app that runs on their little computer. See how far you get with that argument with Apple, Amazon, Google, etc.
Note: I am in no way making excuses for Roku's poor customer service.
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