Hi @jeanies,
Welcome to the Roku Community!
We will be more than happy to take a closer look into this issue that you're experiencing with Roku. Are you able to navigate the Roku remote? On the upper right side of your TV screen does it show connected? Could you try to stream with the channels and see if you're having issues?
We look forward to hearing from you soon and we will continue to assist you further.
Thanks,
John
John
Roku Community Moderator
